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FAQs

Q: How do I contact Edu-quip?
 
A: We can be contacted by email at info@officereality.co.uk or by telephone 01823 663880. Our normal office hours are 9.00am to 5.30pm Monday to Friday.
 
Q: How can I place an Order?
 
A: Online using the cart facility or contact us by telephone before placing an order. For those who do not have a trading account with us we take payment with order by cheque or debit/credit card. We are happy to provide trading accounts to recognised organisations and institutions. Written orders can be emailed to us direct, sent in the post or faxed. 
 
Q: What methods of payment do you accept?
 
A: We accept payment by cheque, debit and credit cards. Please make cheques payable to "Office Reality Ltd". We normally process your order on receipt of the cheque. We currently accept Visa Credit, Mastercard, Visa Debit, Commercial Cards, JCB, Solo, Visa Electron and Maestro. All credit/debit cards details are submitted to us over the telephone and not online via the website You undertake to provide us with correct details of a credit or debit card that is your own and that there are sufficient funds available to purchase the products. We reserve the right to obtain validation of your credit or debit card details before accepting the order. Payment will be taken in full at the time of the order. A receipt for your transaction will be sent to you in the post at the address you have given us on the order.
 
Q: Do prices include VAT?
 
A: All prices advertised on our website exclude VAT at 20%.
 
Q: What is your delivery policy?
 
A: It is our policy to provide prices on our web sites that include delivery charges. Unfortunately this isn't always possible and in some cases there may be a small delivery charge depending on quantity. We will always strive to keep this to a minimum. Please check with us before placing your order. Prices are based on UK mainland delivery. We can deliver to to other areas, please contact the Sales department for assistance. The goods will be at our risk until delivered to the customer. From delivery all risks pass to the Customer. All deliveries should be checked by the Customer promptly against the accompanying consignment note. If the goods are damaged or differ to the quantities or items on the consignment note then we  must be notified within 48 hours of delivery. Regardless of any reason we will not accept the return of any goods supplied against a Customer's order unless our agreement has been given in writing.
 
Q: Is your office seating supplied assembled?
 
A: In order to provide a free delivery service and protect against damage and to provide ever increasing value to our customers, many of the chairs we offer are boxed for self assembly. The degree of assembly required depends on the model purchased. The assembly is very simple and no special skills or tools are required.
 
Q: What are your delivery lead times?
 
A: We quote lead times for delivery when customers place their orders. We always act with the best of intentions but in the event of those lead times being put back we cannot be held responsible for delays caused by the manufacturers as they are beyond our control. We will endeavour to resolve matters in all cases to the satisfaction of the customer.
 
Q: Do you provide an installation service?
 
A: We provide a professional office furniture installation service for orders over £1,500.00 excluding VAT.
The charge for installation is 10.00% of net order value.
For orders less than £1500.00 please contact us for a price for installation.
All the furniture is provided with clear instructions for self assembly and no special tools are required.
Installation charges assume delivery to a clear site and a single delivery location within normal business hours and apply to mainland UK locations.
Additional works will be charged at our normal rates unless otherwise agreed.
Delivery charges are included within our prices.
 
Q: Do you offer a space planning and design service? 
 
A: We are happy to provide space plans in support of our proposals without charge. Our office design and planning team will enhance your office re-fit project with their creativity and extensive experience. A full design and specification service is also available.
 
 
Q: What is your returns policy?
 
A: Without prejudice to your statutory rights, Goods may only be returned if they are unused, unassembled, in their original packaging and in a resalable condition. Goods to be returned will be collected by us or our agents. We reserve the right to charge a minimum handling fee of 20% of the value of the goods for items returned when orders were placed in error or not wanted. This will be deducted from any refund given. Goods to be returned will be kept safe and secure until such time as they are collected by us. Any damage to the Goods will be deducted from any refund given in addition to the minimum handling fee (if applicable) referred to above. We will refund the price of the Goods (if a refund is applicable) to you less any deductions in terms of the above clause once the Goods have been examined and within 30 days of their collection from you by us or persons assigned by us.
 
Goods that are made to order to your requirements and are not stock items cannot be returned. 
 
Q: What if I have a complaint?
 
A: We expect all of our customers to be delighted and satisfied by the products they purchase from us. In the unlikely event that a customer is not happy with the products or the experience of purchasing from us we expect them to contact us immediately and we will resolve the issue as speedily as possible.
 
Q: How will you use my company or personal details?
 
A: All customer information is kept strictly confidential and will never be passed on to a third party.
 
Q: What is your service policy? 
 
A: In the unlikely event that you have any problems with the products you have purchased from us we will contact the manufacturer and try to resolve the issue under the terms of the manufacturer's warranty as speedily as possible. We only offer furniture that is considered to be high quality items from manufacturers who have longstanding and excellent reputations within the industry.
 
Q: What is your warranty policy?
 
A: We source the products we offer based on quality and value for money. All the products are supported by a manufacturer's warranty which is normally five years from date of delivery. Each manufacturer has detailed specifics on their warranties. Your statutory rights are not affected.
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Online Reality is an eCommerce web site from Office Reality supplying quality products at value for money prices

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